Warranty

Warranty Policy

Tianjin Xingtai Laser and Advertisement Equipment Co., Ltd. (trading as Tjxtmachine) provides the warranty periods below for machines purchased through this website.

Warranty periods by product category

Laser marking machines (fiber, CO2, UV): 3 years
Laser welding machines: 2 years
Laser cutting machines: 1 year
Laser cleaning machines: 1 year
Other products and spare parts: the warranty period shown on the product page or confirmed in your order confirmation

Laser source

The laser source is covered under the standard warranty of the laser source brand installed in your machine.

What is not covered

Consumables and normal wear
Damage caused by misuse, improper installation, operation, maintenance or storage
Unauthorized modifications
Damage caused by unstable power supply
Force majeure
Cosmetic damage

How to make a warranty claim

Email your order number, machine model, a description of the problem, and photos or videos to rachel@tjxtmachine.com. We reply within 2 to 5 business days. Returns sent without prior authorization will not be accepted. See our Refund Policy and Shipping Policy for return and delivery details.

Phone: +86 18722099531 (Monday to Saturday, 9:00 AM to 6:00 PM China Standard Time)